Sekiranya berminat untuk memohon, sila e-mel resume ke careers@yayasanpeneraju.com.my

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Position: Management Trainee
Department/ Unit: Operations / AlphaOps
No. of vacancy(s): 3
Start Date: Immediately

Job Description:

1. Monitor incoming emails from applicants and stakeholders.
2. Tag, triage, and assign tickets.
3. Respond to standard inquiries (e.g., deadlines, document requirements).
4. Escalate unique or unclear cases to full-time staff.
5. Track SLAs – time from query to first response and resolution.
6. Update internal status logs for each application (e.g., LO/EFSA processing status) externally.
7. Ensure correct linkage between applicant data and ticket references (based on Masterlist Vetting List– Peneraju.Org).
8. Collaborate with other interns to manage simultaneous cases.
9. Flag inconsistencies or delays in processing for review.
10. Handle submissions or queries received through non-official platforms (e.g., shared drives, manual emails via outlook).
11. Standardize and input external data into Atelier and Freshdesk and via Outlook Email where needed.
12. Coordinate follow-ups manually when platforms do not auto-log actions.
13. Support process normalization by suggesting recurring manual tasks that can be digitized.

Job Requirement:

1. Degree Holder (waiting to graduate or waiting for internship placement)
2. Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with data entry software.
3. Attention to Detail: Ensuring accuracy in data entry and documentation.
4. Team Collaboration: Working well within a team to achieve common goals.
5. Adaptability: Flexibility to handle various tasks and adjust to changing priorities.
6. Initiative: Proactively seeking ways to improve processes and contribute to the team.

Sekiranya berminat untuk memohon, sila e-mel resume ke careers@yayasanpeneraju.com.my

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Position: Intern
Department/ Unit: Operations / AlphaOps
No. of vacancy(s): 3
Start Date: Immediately

Job Description:

1. Monitor incoming emails from applicants and stakeholders.
2. Tag, triage, and assign tickets.
3. Respond to standard inquiries (e.g., deadlines, document requirements).
4. Escalate unique or unclear cases to full-time staff.
5. Track SLAs – time from query to first response and resolution.
6. Update internal status logs for each application (e.g., LO/EFSA processing status) externally.
7. Ensure correct linkage between applicant data and ticket references (based on Masterlist Vetting List– Peneraju.Org).
8. Collaborate with other interns to manage simultaneous cases.
9. Flag inconsistencies or delays in processing for review.
10. Handle submissions or queries received through non-official platforms (e.g., shared drives, manual emails via outlook).
11. Standardize and input external data into Atelier and Freshdesk and via Outlook Email where needed.
12. Coordinate follow-ups manually when platforms do not auto-log actions.
13. Support process normalization by suggesting recurring manual tasks that can be digitized.

Job Requirement:

1. Degree Holder (waiting to graduate or waiting for internship placement)
2. Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and familiarity with data entry software.
3. Attention to Detail: Ensuring accuracy in data entry and documentation.
4. Team Collaboration: Working well within a team to achieve common goals.
5. Adaptability: Flexibility to handle various tasks and adjust to changing priorities.
6. Initiative: Proactively seeking ways to improve processes and contribute to the team.